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1. How many of the watches will be returned to the manufacturers?
(a) 6,000
(b) less than 6,000
(c) more than 6,000
(d) the passage doesn't give enough information to answer

a b c d

2. The manufacturers of 'Smart' watches were given the order because:
(a) they were assured and there was sufficient space for immediate shipment
(b) the watches would be easy to make and the designs were already prepared
(c) they promised they could produce enough stocks quite quickly
(d) they claimed the order would be easy since the watches were already in stock

a b c d

3. Receiving watches in the wrong colours is a problem because:
(a) the Hong Kong agent stressed the need to fulfil the order exactly
(b) these watches will be difficult to sell
(c) they will not be able to get into the limited market
(d) people will not buy the watches as presents

a b c d

4.Which of the following could best replace 'straightforwardness'in paragraph 2:
(a) simplicity
(b) speed of delivery
(c) efficiency
(d) directness

a b c d

5. 'prompt' in paragaph 6 is closest in meaning to:
(a) apologetic
(b) explanatory
(c) expected
(d) early

a b c d

6. Which of the following does 'the latter problem'in paragraph 4 refer to:
(a) the poor quality of the goods
(b) the use of inferior materials
(c) the low standard of manufacture
(d) some of the watches not working

a b c d

7. The last sentence of paragraph 5 has been included in order to suggest that:
(a) the receiving company may cease trading with the watch manufacturers
(b) the company will probably reduce the number of watches it orders in future
(c) the writers are afraid their company might go out of business soon
(d) the company are probably willing to give the manufacturers another chance

a b c d

8. Late delivery will have an 'adverse effect on future orders' in paragraph 2 because:
(a) the company will no longer place orders with the manufacturers
(b) future orders will have to be delivered sooner
(c) the company is sure to lose some of its business with its customers
(d) the company will certainly have to advertise itself more effectively in future

a b c d

9.'limited market in this country for watches of other colours' in paragraph 3 means:
(a) not many shops are able to sell such watches
(b) other watch companies make it difficult for newcomers to enter the market
(c) market stalls don't seem to sell such watches here
(d) not many people are interested in buying such watches

a b c d

10. 'discrepancy' in paragraph 3 is closest in meaning to:
(a) problem
(b) damage
(c) difference
(d) variety

a b c d

11. Which of the following is closest in meaning to 'defective' in paragraph 4:
(a) unsuitable
(b) incorrect
(c) faulty
(d) under-powered

a b c d

12. 'adverse' in paragraph 2 means the same as:
(a) unfavourable
(b) positive
(c) reduced
(d) promotional

a b c d

13. Which of the following does 'this' refer to in paragraph 4:
(a) poor manufacture
(b) damage during transportation
(c) poor manufacture, damage during transportation and defective batteries
(d) the problem of watches not working

a b c d

14. In the last sentence of paragraph 4 the writer implies that:
(a) the watch manufacturers have tried to cheat the company
(b) his/her company does not intend to pay for damaged watches
(c) the manufacturers have behaved irresponsibly in this matter
(d) the company would prefer not to attach blame for the problem

a b c d

15. In the last sentence of paragraph 3, 'specified colours' refers to:
(a) the wrong colours
(b) watches of other colours
(c) the colours originally ordered
(d) none of the above

a b c d

16. Which of the following best describes the general tone of the letter:
(a) angry and aggressive
(b) firm but polite
(c) reasonable but impolite
(d) polite and forgiving

a b c d